Transform Week 7 – This week, head Transform coach Claudio Encina spoke about phone technique, nailing those prospecting calls and OFI callbacks. In this video, we asked Kim to give us an overview of her phone technique… during and before the call. Fiona Blayney from Real+ also visited the Super Six and spoke about how to harmoniously generate leads between sales and property management. We asked Kim what she took from this lesson and how she is working with her PM department as a result.
Questions we asked Kim to reflect on in her check-in video
- Prospecting/Profit zone calls – are you standing up or sitting down – and why?
- What is the most important thing to do on the phone when you are preparing to make a call?
- Working with Property Management – how have you worked differently with the PM team since you met with Fiona? Have you set some goals for the future in mutually generating leads… have you found any leads inside the business yet?